Broken iPhone: its like a broken appendage

Posted: September 5, 2014 in Apple, hardware, iphone, technology
Tags: , , , , , , , ,

Well, it seems my luck is holding up as usual. My iPhone 5 started to have problems with the “wake/sleep” button not working. At first I just thought it was a temporary thing, it was so random and intermittent in nature, but it quickly escalated to being nearly even time I try to use it.
A quick google of the issue and much to my surprise (sarcasm) I wasn’t the only one having the problem. Not only that, but there is a “wake/sleep button program” in effect right now.

current programs in effect

current programs in effect

If you go to http://www.apple.com/ca/support/iphone/ and scroll down you will see the “programs” that are currently in effect.  And clicking thru to the site for it lets you put in your iPhone 5 serial number and check to see if you are one of the lucky few.  Guess what? I spun the wheel and won (or is it lost?).  Not only that, but there is another program currently in effect for the battery issue of certain iPhone 5’s.  “Woohoo, spin the wheel again, big money no whammies”… and much to my surprise (yes, more sarcasm) my iPhone is on that list too.  Guess it serves me right for wanting to be on the bleeding edge and getting my iPhone 5 as soon as they came out.

How’s that saying go?  “if it wasn’t for bad luck I’d have none at all“.

So I went into my local Apple store and booked an appointment to see a Genius, and after waiting to see the person I thought would fix my problems, was told yes it is broken but they had no loaner phones available.  I’m not sure about you, but I cannot be without a phone for a week for both personal and work purposes, and I don’t have a spare one lying around I can use as a backup.  My phone is my constant companion and used for so many things in my day-to-day life, that I wouldn’t be able to function and do my job without it.  It is sad its gotten that ingrained in some ways, but I’m sure I’m not the only one feeling that way.

I was told to just keep checking back to see if they have any loaner iPhones available.

I thought I’d go another route and check with Apple.ca, so after a lengthy chat session with a very understanding service rep in which I explained the situation and the problem with sending in my phone to be fixed and then being phone-less, (in which he said “if i could give you my iPhone I would“) it basically came back to being stuck waiting for my local store to have a loaner available.  My main concern was that my iPhone was not going to be fixed before the 2 yr period since I bought it was up and I’d lose the chance to have it fixed free.  He did state that he’d send me the transcript of the convo via email and to get back in touch if it got close to that magic 2 yr date and still was unfixed.  At least that is something, I’m hoping it doesn’t get that far though.

So, for now, I’m one of the many awaiting my turn to get my phone fixed and trying to be patient about it.

All I can say is that when the machines do rise up against us and take over the world, I hope that it is the first generation of devices that does it.  Making them wait for repairs on themselves will serve them right.

-barkerp

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